Dubai: If you have recently received a cold call from a real estate broker or agent, even if you have not registered your phone number with them, you can report these unsolicited calls in Dubai via the Dubai Land Department (DLD).
Recently, DLD’s Real Estate Regulatory Agency (RERA) raised awareness about reporting spam calls online, after nine real estate brokers were suspended for three months and their brokerage firm fined 50,000 Dh for making cold calls.
If you want to avoid the constant telemarketing calls from real estate agents, here’s how you can report it online.
How to Report Real Estate Agent Cold Calls Online
1. Visit the service page to report malicious calls here – https://dubailand.gov.ae/en/eservices/report-malicious-calls/#/
2. Fill in the following personal data:
3. Next, enter the “Defendant Details” – which is the agent or broker information:
• Email address and name of agent or broker are optional
4. Next, type a brief description of the complaint. You can also upload a supporting document or photo.
5. After filling in the registration details, click ‘submit’. You will then need to enter the one-time password you receive on your mobile for verification purposes.
DLD will then register your complaint against the broker or agent.
Do you want to receive calls from real estate agents in Dubai? Join the ‘Green List’
Alternatively, if you are selling or renting a property and would like to receive calls from real estate brokers and agents, you can register on the “green list” available on “Dubai REST”, which is a smartphone application from RERA.
The Green List service was launched by DLD on August 8, 2020, through the “Dubai REST” application, which is available for Apple and Android devices.
Procedure for registering on the ‘Green List’
1. Create an account on the Dubai REST app
The “green list” is available on the Dubai REST app, but to use this service you must have an account or create a new profile.
You can create an account using any of the following information:
• Unified number (UID number)
• Emirates ID number
• Pass for the United Arab Emirates
You will also be asked to provide the following information:
• Full Name
• E-mail address
• Mobile number
• Date of Birth
• Passport number
• Place of issue of passports
• Date of issue
• The expiry date of your passport and your Emirates identity card
Once done, upload the front and back of your Emirates ID card.
• Tap on ‘Submit’. You will then receive a verification email. Once you click on the link in the email, your registration will be complete.
2. Get Green Listed
• Once you have created an account on the Dubai REST app, go to the bottom of your screen and tap on “services”.
• In the services section, find “Allow List” and tap on it.
• Since you have already registered your Emirates ID number, mobile number and email address on the app, just tap on “I would like brokers to contact me regarding the sale or rental of a property and select the services you wish to opt-in.
• You can now choose the services depending on whether you want to buy, sell or rent, the type of property, the area and the budget.
You can also unsubscribe from this service at any time, by unchecking the option to receive calls from brokers.